My questions | Status | Meaning | |---|---| | Awaiting payment | You haven't finished paying at the bank (or it's still being confirmed). Nothing has been charged yet | | Paid — awaiting answer | The mentor has the question. A countdown shows the days left (7 in total) | | Being checked | The mentor answered; it's one of their first 5 answers and our team reads it first (up to 24 h) | | Answered | Read the answer, then rate the mentor | | Refund in progress | We asked the bank to return your money; your bank may need a few working days | | Refunded | The money is back on your card |
Cancelled or failed attempts ("Payment not completed") are hidden behind Show unfinished payments and deleted after 7 days. Nothing was charged for them.
Questions for me (mentors): new paid questions with their deadline, and a form to answer. Earnings (mentors): on hold, payable, paid, and your payout history.
Everything important is also emailed to you, in the language you chose.