A problem with an answer you paid for Use Report a problem with this answer under the answer in your Dashboard, within 7 days of being able to read it. Choose what's wrong (it doesn't answer my question, it's wrong or could cause harm, it's about something else, it's rude, or something else) and add details if you like. Our team decides on a full, partial or no refund and tells you and the mentor why (see "Refunds").
A problem with a mentor Use Report this mentor on their profile. Choose a reason (misleading, fake credentials, inappropriate, spam, or other) and add details if you like (up to 1,000 characters). Only our team sees who reported. One open report per person per mentor.
A problem with a message In your Inbox, every message from someone else has a Report link: for example if they share contact details, ask you to pay outside Wisecall, or are abusive. (Phone numbers, email addresses, messenger handles and requests to pay outside Wisecall are refused before they are even sent.)
A problem with a review Anyone signed in can report a review (abusive, false, personal information, spam, other). We hide reviews that break the rules. We don't remove a review only because it's negative.
Anything else (a payment, your account, a bug): use Write to support in your Inbox, or the Contact page. It goes straight to our team and our reply comes to your Inbox and your email. Tell us the mentor's name and the date if it's about a question.
What happens next. A person on our team reads every report and decides, with a written reason.
In danger? Wisecall isn't an emergency service. Call 112.