What we never have
- Your card number: you type it only on the bank's page.
- Pictures of your ID or your face: the ID check happens at our identity provider (Didit), not at Wisecall.
What we keep, and how
- Your password only as a secure one-way hash (nobody can read it, not even us).
- For mentors, from the ID check: the result, your verified name, date of birth and country (encrypted). From the date of birth we only use "18 or older".
- Your IBAN and any licence number: encrypted. Only you and our team can see them; lists show just the last 4 characters.
- Documents you upload (licence, diploma): encrypted, visible only to our team, every opening is logged, deleted 90 days after the decision.
Who sees your profile. You choose in Settings → Profile: everyone, or only people you've had a question with. A listed mentor's profile is always public. Your email is never shown on a profile.
Who else helps us (under contract): our bank (payments), the identity provider (ID checks), our email service, our hosting provider, and an AI service that helps our team read mentor applications. The AI never receives ID data, your email, phone, bank details or documents.
Cookies. Only what's needed: staying signed in, a security cookie against fake accounts, and a short one during Google sign-in. No advertising or tracking cookies.
Your rights. You can ask for a copy of your data, a correction or deletion. Write to us through the Contact page. The full details are in the Privacy Policy.