The mentor has 7 days from the moment your payment was confirmed. Your dashboard shows a countdown on the question.
- About 2 days before the deadline, the mentor gets a reminder email.
- If there's still no answer when the 7 days are up, you get a full refund automatically. You don't need to do anything, and you get an email.
- A mentor can't answer after their question has been refunded, so you'll never pay twice or wait forever.
The answer is "being checked"? A new mentor's first 5 answers are read by our team before you see them. That can take up to 24 hours after the mentor answered. You get an email as soon as you can read it. If our team rejects the answer, you get a full refund.
Still waiting and worried? Look at your dashboard first: the status says whether the question is paid, answered, being checked, or refunded. If something looks wrong, write to us through the Contact page and mention the mentor's name and the date you asked.